FAQ

Common questions about testing, shipping and verification. If yours isn’t here, get in touch.

How do I get something tested?

Start on the submit a sample page. Tell us what you have and what you want measured; we confirm the applicable tests and the price before you send anything.

How long does it take?

Standard turnaround is 5–7 business days from the day the sample reaches the lab. Rush handling can be arranged on request when capacity allows.

How much does it cost?

Common analyses start around $180 for identity, amount and purity; full ranges are on the pricing page. Running several tests on one sample is cheaper than ordering them separately. Your quote is the price that applies.

How do I send a sample?

Use a tracked courier — DHL, FedEx or UPS. Keep the vial sealed and labelled, cushion it against damage, and include your request reference inside the parcel. We send the exact address and the minimum amount when we confirm the work.

What about customs?

Within the EU there is no customs step. From outside the EU, declare the contents honestly as a sample for laboratory analysis with a nominal value; couriers that include customs clearance avoid the delays and charges that catch postal shipments.

How do I read a report?

Each certificate lists the sample, the methods and a results table — test, method, result, specification and pass/fail status — plus an overall verdict. A worked example report walks through every field.

How do I know a report is genuine?

Every report carries a unique code, as text and as a QR code. Enter it on the verify page or scan the QR; the matching report opens directly from us. Each certificate also has a SHA-256 integrity hash, so an altered copy no longer matches and is easy to spot.

Are results public?

No. There is no public list and no searchable directory — a report opens only when its exact code is entered on the verify page. What a client sends us, and what we find, stays between that client and us; we never publish what we test or who submitted it.

What do you not do?

We do not sell, supply or recommend any compound, and we are not tied to any vendor. We report on chemical composition only — we do not assess whether a substance is safe, effective or fit for any use, and nothing here is medical advice. A result describes the sample we received, not other vials or future batches.

What happens if a sample fails?

We report the figures exactly as the lab records them. A low purity, an under-fill or a failed identity is shown plainly — we do not round to a flattering number, soften a result, or withhold a certificate because the news is bad.